Category Archives: Issues management

Half of science and industry organisations avoiding social media – new report

A brand new report we’ve just released shows that over half of businesses operating in industrial or scientific sectors are unlikely to have a strategy for using social media in their PR and communications – despite three quarters recognising that their target audiences are already active users. Continue reading

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WI calls time on myths and propaganda

Hoorah for the Womens’ Institute! Yesterday afternoon, for the first time ever, they refused to vote on a resolution at their AGM – because they recognised the ramifications of pronouncing a verdict on a statement they felt was poorly worded, on an issue about which they felt they did not have sufficient information.

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Super learnings over dairy

Farmers Weekly’s analysis of the sustained campaign against proposals to build the country’s largest dairy farm is a sobering warning to all in the farming industry who may be toying with an investment proposal at the moment. Continue reading

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When *is* it OK to ‘manage’ online reputation?

With reputation de-toxing now available for hapless celebs why do corporate entities such as BP get slammed for similar proactive reputation management?

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BP shows days are numbered for leaders who can’t communicate

The imminent demise of Tony Hayward as CEO of BP sends a clear signal that organisations can no longer justify appointing leaders who are poor communicators. Continue reading

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Apple – the reaction to Antennagate

Here we score Apple’s response to the issue of the iphone 4 losing reception, given at the press conference in California a few minutes ago: 1. Steve Jobs there in person – 10/10 2. “It’s not like we’ve had our … Continue reading

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Failure to manage issue costs Apple $9.9bn – for now

Stock market figures show Apple’s share value fell by $9.9bn at one point yesterday. Failing to take control of the problem that has plagued the iphone4 since its launch is the cause, but how Apple now takes control will be all-important as this issue-turned-crisis plays out. Continue reading

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Weighing up reputation against recall costs is brand suicide

Maclaren finally agreeing to pay compensation to around 40 children in the UK last week is the latest development in an astonishing case of apparent brand suicide from one of the most recognised family names in the world. Continue reading

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Could Gordon have done it any better?

Faced with the media circus following ‘bigotgate’, could Gordon Brown’ have taken any different course of action to minimise the damage? Continue reading

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Damned if you fly…and if you don’t

The ban’s lifted and now planes aren’t the only things flying. Criticisms, recriminations and tales of lost revenues running into telephone numbers are all landing thicker and faster than the Boeings. Continue reading

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